Following suspicious 'delivery', woman urges medical privacy

Following suspicious 'delivery', woman urges medical privacy

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LUBBOCK, Texas -

In September, a Lubbock woman got a knock on her door from a man who claimed he was with Grace Health dropping off packages. After answering, he then barged inside.

This was just about two weeks after the woman, Bobbie Arocha was hospitalized at that medical center. Arocha said she told the man to leave them by a table near the door. He then proceeded to walk around her home. 

Arocha, in shock, waited until he made it back to her living room to then tell him that he could leave. Instead, he began hammering her with questions.

"He asked, what kind of medications are you on? I said blood pressure," Arocha said. 

The man quickly left. In reality, Arocha is taking several different medications including pain killers. Arocha called the police. She said there no addresses on either box. LPD reports one was empty, while the other had a pillow in it. After determining her home was safe, the police suggested she call Grace Health. 

Arocha said she spoke to several people with the center but never got a full explanation as to why someone claiming to be with the hospital showed up at her door.  

Pharmacist Cristalyn Parten said there has always been a problem of people trying to get a hold of controlled substances, but there are precautions you can take to make sure your personal medical information does not get into the wrong hands.

"Shred all of your pharmacy paperwork when you're done with it," Parten said. "So that somebody can't dig it out of the dumpster."

Parten said if you are picking up a prescription and need consultation on your medication, each pharmacy is required to have a designated counseling area. She adds, it is important to not take any calls while in the pharmacy.

For Arocha, there are still a lot of questions as to how this man got her information, but she hopes it will not happen to anyone else.

"It was the eeriest feeling I ever had, and I don't want to ever have that feeling again," Arocha said. "I don't want anybody else to have that feeling." 

LPD believes this is an isolated incident. 

Grace Health Clinic responded to our request for a statement Tuesday: 

Grace Health System is aware of the alleged incident involving an individual pretending to be a Grace Medical Center employee.

Grace Health System is continuing to investigate the incident and has been in contact with the Lubbock Police Department as needed.

Very few departments at Grace Health System allow for home visits and those visits are always scheduled, never unannounced.

If someone ever presents at your home, without an appointment or proper identification, we encourage you to not let them in and call police immediately.

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